Partner & Service Authorization Program

We are committed to consistently meet or exceed our customers’ and partners’ expectations in product performance, service, and delivery. We strive to continuously increase our customers’ satisfaction.

You can get highest level of protection for critical data-collection and mobile-computing devices through Partner & Service Authorization Program of Gen2Wave Co. We help to help yourself protect your rugged solutions and avoid costly operational downtime. Service is proceeded with intensive level of product and software education.

Service Overview

◎ Gives authority to Authorized Distributor (AD) ‘s engineer to directly collect and repair devices
◎ Gives service training program to Authorized Distributor for base knowledge of Gen2Wave’s product line and gives updates of latest product and application support information -> repair guide and trouble shooting guide.
◎ Services including installation of latest engineering updates and re-loading of the current software (or your preferred version)

Worldwide Service Support

We offer a range comprehensive maintenance offering with support for both the latest and legacy hardware devices in different continents of the world.

Service Overview

◎ Introduce centralized service center located in Europe, Middle East and Asia.
◎ Centralized Service Centers provide convenient online explanation in hardware failure or software defaults.

Quality Assurance Certificates

ISO9001

ISO14001

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