Partner & Service Authorization Program
We are committed to consistently meet or exceed our customers’ and partners’ expectations in product performance, service, and delivery. We strive to continuously increase our customers’ satisfaction.
◎ Gives authority to Authorized Distributor (AD) ‘s engineer to directly collect and repair devices
◎ Gives service training program to Authorized Distributor for base knowledge of Gen2Wave’s product line and gives updates of latest product and application support information -> repair guide and trouble shooting guide.
◎ Services including installation of latest engineering updates and re-loading of the current software (or your preferred version)
Worldwide Service Support
We offer a range comprehensive maintenance offering with support for both the latest and legacy hardware devices in different continents of the world.
◎ Introduce centralized service center located in Europe, Middle East and Asia.
◎ Centralized Service Centers provide convenient online explanation in hardware failure or software defaults.
Quality Assurance Certificates